Client-facing and back office Support staff play a key role in service delivery whether they are employed in house or outsourced. Depending on how they are managed they can either improve a firm’s risk profile or have an adverse impact on it.
Support staff in law firms should have an awareness of the 10 Principles plus key requirements of the Code of Conduct, such as those set out in Chapter 4 on confidentiality. They should also understand something of the roles undertaken by COLPs and COFAs.
When it comes to managing risk and compliance, under-value them at your peril.
Let us help train this key part of your workforce.